At East West Essentials, our goal is to ensure that you are completely satisfied with your products. If you need to return or exchange products please do so under the following guidelines:
- Products must be purchased from East West Essentials.com. We cannot process returns or exchanges for product bought from one of our retail partners, you must contact that store directly.
- Before a return can be processed, you must contact us at Support@EastWestEssentials.com to receive a confirmation number. If a product is returned without a confirmation number, a credit cannot be issued.
- Products must be purchased within 30 days.
- Products must be unopened for returns.
- Original shipping and handling charges are non-refundable.
- Certain products that are specified as non refundable at time of purchase cannot be returned.
- Include your full name, phone number, and return number inside the box.
Once we recieve your return it will be processed and your account will be credited within five business days.