Customer Service

Our customer service staff is would be happy to assist you with any questions or comments you may have concerning our products or the status of your order.

Contact Us

Business Hours:
8 AM to 5 PM (Pacific)
Monday thru Friday

800-914-0919 (business hours only)

Email Customer Service at 24 hours a day
info@eastwestessentials.com

Our Shipping Policy

UPS Ground Service - $ 8.00

Properly completed orders will be processed in 1-3 business days. A business day is Monday through Friday, excluding holidays. Orders are estimated to take 1-6 days to deliver; therefore customers can expect to receive their order in 2-9 business days, depending on the final destination.

UPS 2nd Day Air – 20.00

Properly completed orders received prior to 12 p.m. EST will be processed by the next business day. A business day is Monday though Friday, excluding holidays. Customers can expect delivery 2 business days after the order is shipped. Therefore, it is estimated that customers will receive orders in 2-4 business days.

UPS Next Day Air Saver – 30.00

Properly completed orders received prior to 7 p.m. EST will be processed by the next business day. A business day is Monday though Friday, excluding holidays. Customers can expect delivery 1 business day after the order is shipped. Therefore, it is estimated that customer will receive orders in 1-2 business days.

Special Orders

East West Essentials Consumer Services representatives will provide specific shipping information at the time of your telephone order.

Area of delivery

Currently, we can only ship to street addresses ( we cannot ship to a P.O. Box)

All www.eastwestessentials.com orders are shipped from Irvine, CA 92618