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Customer Service
Our customer department would be happy to assist you with any questions or comments you may have concerning our products or the status of your order.
Contact Us
Business Hours:
9 AM to 5 PM (Pacific)
Monday thru Friday
800-914-0919 (business hours only)
Email Customer Service 24 hours a day
info@eastwestessentials.com
Our Shipping Policy
Currently we cannot ship to PO Boxes, we can only accommodate street addresses.
We offer a number of flat fee-based domestic shipping options. Simply select the appropriate shipping option for delivery during checkout.
UPS Ground Service - $10.00
Properly completed orders will be processed in 1-3 business days. A business day is Monday through Friday, excluding holidays. Orders are estimated to take 1-6 days to deliver; therefore customers can expect to receive their order in 2-9 business days, depending on the final destination.
UPS 2nd Day Air – $35.00
Properly completed orders received prior to 12 p.m. EST will be processed by the next business day. A business day is Monday though Friday, excluding holidays. Customers can expect delivery 2 business days after the order is shipped. Therefore, it is estimated that customers will receive orders in 2-4 business days.
UPS Next Day Air Saver – $55.00
Properly completed orders received prior to 7 p.m. EST will be processed by the next business day. A business day is Monday though Friday, excluding holidays. Customers can expect delivery 1 business day after the order is shipped. Therefore, it is estimated that customer will receive orders in 1-2 business days. Please be aware that UPS does not deliver on Saturday or Sunday, unless specifically requested. To ensure Saturday delivery, please call us to place your order, as our shopping cart is not set up to make those calculations.
International Orders
Our shopping cart can only calculate shipping for orders shipped in the United States. Please call 1-800-914-0919 or email us at info@eastwestessentials.com for orders to be shipped outside the United States, or for expedited orders to Alaska or Hawaii.
Tracking Number
We will send an email to the address you provide with a tracking number to let you know when your products or gifts have been shipped. If you have an email filter, please add info@eastwestessentials.com, and QuantumViewNotify@ups.com into your allowed senders email list so you will receive order confirmation and UPS tracking information.
All www.eastwestessentials.com orders are shipped from Irvine, CA 92618
Returns & Exchanges
At East West Essentials, we want you to be happy with your purchase. Should you need to return or exchange items in your order we will be happy to accommodate you under the following guidelines:
- Products must be purchased from EastWestEssentials.com or our 1-800 number. We cannot process returns or exchanges for product bought from one of our retail partners, you must contact that store directly.
- Products must be purchased within 30 days.
- Products must be unopened for returns.
- Original shipping and handling charges are non-refundable.
- Certain products that are specified as non refundable at time of purchase cannot be returned.
Please ship UNOPENED product for return/exchange to:
East West Essentials
Attn: Returns
244 Sonoma Aisle
Irvine, CA 92618
Please include your full name and phone number inside the box.
Privacy
We value our customers privacy and do all we can to protect your information. East West Essentials is the sole owner of the information collected on this website. We are committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.
We will not sell or disclose any information that identifies you to a third party. In addition, when you place an order with East West Essentials, your personal information and credit card information are safe. By using our site, you agree to the terms of this privacy policy.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). If you have any questions about security on our site, please contact us as indicated below.
Cant Find What You Are Looking For?
If you cant find the answers to your questions in these quick links, please contact our customer service department at 1-800-914-0919.
Last Modified: 2010-03-22 13:50:06
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